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About Us

We believe that the Commonwealth needs a 21st Century, world-class transportation system – because it is what we all deserve. But in order to see that happen, we need investments in track maintenance, the purchase of new vehicles and new technology, and improvements to infrastructure to help turn around the MBTA and ensure an improved system for riders. As tax paying citizens of Massachusetts, you are invested in the MBTA, and as riders your fares are an integral part of MBTA funding. Your contributions should be utilized to invest in the system you rely on, not given to a private company seeking to make a profit off of a public service.

RidersFirst is operated by the Boston Carmen’s Union, Local 589, which is the largest of 28 unions with members employed by the MBTA. Over 4,100 MBTA employees are members of Local 589, including: Bus Drivers, Train (Subway) and Trolley Operators, Maintenance of Way and Repairmen, Money Room Employees, and Automated Fare Collection (AFC) Technicians, Customer Service Agents (CSA), Dispatchers, and Clerks. All workers must have a high school diploma or a GED, complete a CORI check, pass a psychology evaluation, and pass an aptitude test. Below are some other stats about Local 589 members.

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T praised for response to Women’s March

Commonwealth Magazine | By Bruce Mohl | Jan. 24 TRANSPORTATION SECRETARY STEPHANIE POLLACK and members of the MBTA’s oversight board on Monday praised the authority and the state’s commuter rail operator for their response to the huge crowds that took public transit to the Women’s March on Saturday. Pollack said early estimates of how many people […]

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MBTA, Carmen’s Union agree to contract running through June 2021

State House News Service | Monday, December 19, 2016 The MBTA and its largest union have come to terms on a new contract, one that T officials say will save the system an annual average of $22 million over the next decade, and that the union chief said will protect his members’ jobs and will […]

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Lang: Keolis was on verge of walking away

Commonwealth Magazine | By Bruce Mohl | Nov 10, 2016 A MEMBER OF THE MBTA’S oversight board said the transit agency’s commuter rail operator was on the verge of walking away from its $2.68 billion contract earlier this year when state officials agreed to pay the company at least $66 million extra over the course […]

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